PERSONAL DATA PROCESSING POLICY
At Royal Comfort, we consider the personal information of our customers, suppliers and distributors to be something that needs to be protected. Below you will find out how Royal Comfort s.r.o., company ID No.: 291 56 173, with registered office at Na Florenci 1332/23, Nové Město, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 326413, approaches the protection of the personal data of its customers, suppliers, distributors or other data subjects.
The protection of privacy and the processing of personal data is a priority for Royal Comfort, the processing of personal data is considered strictly confidential and personal data is handled in accordance with applicable data protection legislation, in particular the General Data Protection Regulation (EU) 2016/679.
1. PURPOSES AND LEGAL BASIS FOR PROCESSING
We process personal data in relation to data subjects for the following purposes and on the basis of the following legal grounds:
– performance of the contractual relationship - negotiation of the conclusion, change or performance of the contract, processing of the order, handling of the complaint, answering your questions;
– compliance with legal obligations - obligations within the meaning of accounting and tax legislation, as well as providing data and information to law enforcement authorities or other public authorities in accordance with the relevant legislation;
– the legitimate interest of Royal Comfort - protection of the rights and legally protected interests of the controller, sending commercial communications; Royal Comfort is entitled to process the e-mail address or telephone number of its customers within the meaning of Section 7(3) of Act No. 480/2004 Coll., on certain information society services and on amendments to certain acts (Act on certain information society services), as amended, for the purpose of disseminating commercial communications relating to its own products or services in the event that the customer did not initially refuse such transmission;
– Your consent - offering products and services in connection with the processing of customers' personal data supplemented by purchase history (e.g. overview of orders, purchased goods and visited pages within the Royal Comfort online shop at https://www.royalcomfort.cz/).
2. THE SCOPE OF THE PERSONAL DATA SUBJECT TO PROCESSING
We process only the necessary data in relation to our customers. We do this in order to provide the best service and offer the best quality goods. Specifically, this includes the following data - name, surname, address, billing address, VAT number, telephone number, e-mail address, CCTV images.
In relation to our suppliers, distributors or other business partners, we may additionally process the following personal data - title, delivery or other contact address, data box ID, bank connection.
3. RECIPIENTS OF PERSONAL DATA
Your personal data is safe with us and you can be sure that we never sell it to anyone. Personal data is only disclosed to authorised employees of Royal Comfort or to individual processors and data controllers, and only to the extent necessary to fulfil the individual purposes of the processing. The aim of these collaborations is to provide the best and most relevant services only to you. Service providers may only use the data thus obtained on the basis of a data transfer agreement or data processing agreement between such recipients and Royal Comfort. Such recipients include, in particular, Royal Comfort's legal representatives, providers of information and communication systems, technical infrastructure (e.g. IT services) and others. Royal Comfort will provide further information or a list of recipients upon request.
4. STORAGE PERIOD AND SECURITY OF PERSONAL DATA
Your personal data is protected from disclosure to unauthorized persons and from other instances of disclosure or loss or unauthorized modification of said personal data and information using appropriate technical and organizational measures.
The retention times with regard to the individual processing purposes are in particular as follows:
| Purpose of processing | Period of storage of personal data |
|---|---|
| Performance of the contract | For a maximum of the duration of the contractual relationship and for a period of 10 years from the termination of the contractual relationship |
| Order processing | No more than 10 years from the end of the tax year in which the tax document was issued |
| Complaint handling | No more than 5 years from the end of the complaint procedure |
| Camera recordings | No more than 14 days after acquisition |
| Sending commercial communications | No later than 30 days after withdrawal of consent/opt-out |
5. SPECIAL PROVISIONS IN CASE OF REGISTRATION
When purchasing goods through an online shop operated on a website located at https://www.royalcomfort.cz/, you have the option to register to simplify future transactions. By registering, you acknowledge that Royal Comfort is entitled to process your personal data in addition to the information provided during registration (name, surname, contact e-mail, telephone number, billing data, project name, title if applicable) for the purpose of fulfilling the contractual obligations arising from the purchase agreement.
If you consent to your personal data, to the extent specified in the order or registration form, being supplemented by your purchase history (e.g. a summary of orders, goods purchased and pages visited within Royal Comfort's online shop at the above web address) and the history of pages visited on the site, Royal Comfort will use this data for the purpose of identifying your shopping preferences and interests and subsequently to offer you business and services, for a period of time until such consent is withdrawn.
6. RIGHTS OF DATA SUBJECTS
As a data subject, you have rights in relation to the processing of personal data which arise from the law and which you can exercise at any time. These rights are
- access to personal data;
- to correct inaccurate or incomplete personal data;
- to delete personal data if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed or if it is established that they were processed unlawfully;
- to limit the processing of personal data;
- on data portability;
- object, after which the processing of personal data will be terminated, unless it is demonstrated that there are compelling legitimate grounds for the processing which override the interests or rights and freedoms of the data subject, in particular where the ground is the possible enforcement of legal claims;
- the right to lodge a complaint with the supervisory authority, which in the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).
If you wish to exercise your rights, withdraw your consent or if you have any questions regarding the processing of your personal data, please contact us by phone at 778 009 235 or by email at info@royalcomfort.cz.
This Personal Data Processing Policy is effective from 1 January 2020.
PRINCIPLES OF USE
COOKIES
1. WHAT ARE COOKIES?
Cookies are an essential tool for the functionality of our website. This is a short text file that the website you visit sends to your browser, which stores it on your computer. Cookies allow the website to record information about your visit, such as your preferred language, log-in to the site and other settings. The purpose of these files is to find out how the site is used so that the content can be optimised.
The setting of cookies is entirely under your control. In your browser settings you can set everything to your liking. You can delete cookies, block cookies or set the option to store cookies only with your consent in individual cases. For your convenience, we have provided links to help for setting, deleting, enabling or otherwise managing cookies for the most common browsers in the Consent and refusal of cookies section below.
2. WHAT DO WE USE COOKIES FOR?
As already mentioned, cookies show how a website is used. This allows us to better tailor marketing tools to be relevant and beneficial to you. Cookies allow us to record information about your visit to our website, making your next visit easier and faster. In practice, this means that you will not be shown advertisements that are not useful to you.
3. TYPES OF COOKIES
Cookies can be divided on the basis of several criteria. Depending on who creates and processes the cookies, cookies can be divided into two categories:
– First party cookie directly creates web pages or scripts on the same domain. Most often it is used to provide basic functionality of a website;
– Third party cookie are created by other websites. These sites own some content on the website you visit, such as advertisements, images or videos.
Cookies can also be divided according to their shelf life into:
– Session cookies are temporary. They are stored on your device only until you exit the browser and are deleted when you close the browser. These cookies are essential for the proper functionality of the website;
– Persistent cookies we may use to make it easier and more convenient for you to navigate our website (for example, easier and faster navigation). These cookies remain in your browser for longer periods of time or until you manually delete them. The length of this period depends on your chosen browser settings. Persistent cookies allow information to be transferred to a web server each time you visit a website.
Depending on the purpose of use, cookies can be divided into:
– Strictly necessary (essential) cookiesthat are required to operate the website. These include, for example, cookies that allow you to log into secure parts of our website. These cookies do not collect information about users that could be used for marketing purposes or to remember what pages users have visited on the internet;
– Performance cookies we use to improve the functioning of the website. These cookies collect information about how visitors use the website, such as which pages visitors visit most often and whether they receive error messages from the website. They also allow us to record and count the number of visitors to the website, enabling us to monitor how visitors use the website;
– Functional cookies make the website easier to use and more functional. They are used to activate specific website features (e.g. video playback) and adjust them according to your preferences (e.g. language), in order to improve your website experience. Functional cookies are also used to remember your preferences the next time you visit the website;
– Targeting and advertising (profiling) cookies are used to track the preferences you reveal through your use of the website and to send you advertising messages in line with those preferences.
4. COOKIES USED
| Technical name | Publisher | Purpose o Description of cookies | Duration |
|---|---|---|---|
| _ga | Google Analytics | This cookie is used to distinguish website users by assigning a randomly generated number. | Permanent (24 months) |
| _gid | Google Analytics | This cookie is used to identify the visitor to the website. | Permanent (24 hours) |
| 1P_JAR | Google uses these cookies based on recent searches and interactions and to tailor ads on Google sites. | Permanent (30 days) | |
| SID | This cookie is used to store the user's status when requesting pages. | Permanent (6 months) | |
| CONSENT | This cookie provides information about whether cookie support is enabled. | Permanent (20 years) | |
| NID | Google uses these cookies based on recent searches and interactions and to tailor ads on Google sites. | Session cookie | |
| act | It is used by Facebook and is used to store the fact that the user has logged in to their account. This cookie is used to distinguish between two sessions for the same user created at different times. | Session cookie | |
| c_user | This cookie contains the ID of the currently logged in user. | Permanent (3 months) | |
| datr | The purpose of this cookie is to identify the web browser that is used to connect to Facebook. This cookie plays a key role in the security of Facebook and the integrity of the site. | Permanent (14 months) | |
| KADUSERCOOKIE | imedia.cz | This cookie is used for statistical purposes. | Permanent (4 months) |
| APNUID | imedia.cz | This cookie is used for statistical purposes. | Permanent (4 months) |
| PHPSESSID | Royal Comfort | This cookie allows you to store the session status, i.e. the state of your use of the website. | Session cookie |
Further information about our cookies and the current list of cookies can be found via individual web browsers, most often under Tools for developers.
5. CONSENT AND REFUSAL OF COOKIES
Consent can be expressed by means of a check box contained in the so-called cookie bar. You can subsequently refuse cookies in your browser settings or set to use only some of them. However, if you refuse to accept cookies and use your browser settings to disable all cookies (including essential cookies), you may not be able to access the website or parts of it.
In different browsers, you can also set the automatic rejection of cookies or the automatic display of information if cookies are offered. For more information on the management of cookies in individual browsers, please see the following links:
- Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
- Google Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
- Firefox - https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
- Safari - https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
- Opera - https://help.opera.com/cs/latest/security-and-privacy/
- Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles
There are also many third-party applications that allow you to block or manage cookies. You can also delete cookies that were previously stored on your device by clearing your browsing history. Make sure that if you do so, the option to delete cookies is checked.
6. THIRD PARTY COOKIES
In particular, we use marketing tools through Google Ireland and Facebook Ireland to help us target advertising to users who have already visited our website. The purpose and scope of the data collection as well as the respective rights and privacy settings can be found in the information on the websites of these third parties, e.g.:
- Facebook: https://www.facebook.com/policies; a
- Google: https://policies.google.com/privacy.
For more information on these marketing tools, please visit
- Facebook: https://cs-cz.facebook.com/business/ads/dynamic-ads; a
- Google: https://support.google.com/google-ads/answer/2453998?hl=cs.
If you do not wish to be contacted by advertising, you can turn off the personalisation of ads using the links below.
- Facebook: https://cs-cz.facebook.com; a
- Google: https://adssettings.google.com.
We use one of Google's core analytics tools - Google Analytics. For information on the scope and processing of personal data processed by this company, please visit: https://www.support.google.com/analytics/answer/6004245.
7. YOUR RIGHTS
As a data subject, you have rights in relation to the processing of personal data which arise from the law and which you can exercise at any time. These rights are
- access to personal data;
- to correct inaccurate or incomplete personal data;
- to delete personal data if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed or if it is established that they were processed unlawfully;
- to limit the processing of personal data;
- on data portability;
- object, after which the processing of personal data will be terminated, unless it is demonstrated that there are compelling legitimate grounds for the processing which override the interests or rights and freedoms of the data subject, in particular where the ground is the possible enforcement of legal claims;
- the right to lodge a complaint with the supervisory authority, which in the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).
If you wish to exercise your rights or if you have any questions about the use of cookies, please contact us by phone on +420 778 009 235 or by email at info@royalcomfort.cz
8. FURTHER INFORMATION
You can find more useful information about cookies or about online advertising set according to your internet usage on the following pages:
– http://www.youronlinechoices.com/at/.
This Cookie Policy is effective from 1 January 2020.
